Tier 1 – Deskside Support – Bilingual Job Circular
Tier 1 – Deskside Support – Bilingual Job Circular has recently been published. According to the job circular, they will recruit Tier 1 – Deskside Support – Bilingual in their organization. In this article, we have covered everything about the Tier 1 – Deskside Support – Bilingual job circular.
We have written about the published date, application link etc. We have also covered the salary in CAD, location of the job place and other things related to this job for your help. We collected the circular from authentic source. Full details about this job circular has been added in one place here. You can follow this & apply for the Tier 1 – Deskside Support – Bilingual job easily.
Tier 1 – Deskside Support – Bilingual Job Details
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About the post of Tier 1 – Deskside Support – Bilingual
TEEMA recruits people regularly in their organization. The post name of the job is important before applying. Here we have listed the post name(s) of job. We recommend you to check again the job post name. Post name should be chosen according to your passion Ask yourself, What is your passion? after that you should go through for the rest of application procedure.
Educational Qualifications and Experiences
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Salary Range
The salary range is specified by post name and other factors like company policy. For this post the salary range is 56000 to 72000 CAD.
Tier 1 – Deskside Support – Bilingual Job Details
For your help, we have divided the job circular in some of the criteria. The first section is decorated with company details and the last section is with the job details.
Organization Details
Here is the details overview of the hiring organization. We have collected it from Careerjet. Check the table below.
| Organization Name | TEEMA |
|---|---|
| Organization Address | Brampton, ON |
| Circular Published Date | 17/10/2024 |
| Last Date of Application | Not mentioned in the Source |
Job Details
Here are the job details of the Tier 1 – Deskside Support – Bilingual Job Circular. Here we have included the vacancy, salary range, job location, and other informations related the this job.
| Job Title | Tier 1 – Deskside Support – Bilingual |
|---|---|
| Job Type | Full time |
| Job Category | Described in the Job Description below |
| No. of Vacancy | Mentioned in the Job Description below |
| Salary Range (CAD) | 56000 to 72000 |
| Expected Salary (CAD) | $56000 – 72000 per year |
| Job Location | Brampton, ON |
| Age Limit for job | Not mentioned but follow the Job Description below , maybe you can find something about Age Limitations |
| Gender | Not mentioned but follow the Job Description below , maybe you can find something about gender |
| Application Fee | Online Application |
The mighty Job Description of Tier 1 – Deskside Support – Bilingual Job Circular
Job Title: Tier 1 – Deskside Support – IT – Bilingual
Job ID: 73288
Location: Brampton, Ontario – Hybrid: 3 times a week onsite (Monday, Tuesday, and Thursday)What you will be doing:Work is generally supervised and performed in accordance with established objectives and guidelines. Technical guidance is provided by the Team Lead or Manager.The Service Desk Agent takes some independent actions regarding assigned work.Decisions are typically made within established guidelines.You will act as liaison with field service (external and internal) personnel to identify and resolve system hardware and software problems, and escalate or make recommendations to IT management, as appropriate, regarding the completion of assigned projects.Provide support to ensure stable, reliable desktop systems to the user community across all offices.Should have functional knowledge of ITIL best practices and stay abreast of new technologies.Must be a good team player with the ability to work well with others and demonstrate a professional demeanorStrong analytical and problem–solving skills with the ability to identify root causesWhat you must have:Using the corporate Service Management tool, you will provide exceptional first-level technical and user support via telephone, email, and other online-based or remote control tools in a timely and courteous mannerEnter, prioritize, and manage Incidents and Service Request tickets and ensure Users are provided with timely updates on Incident and Service Request ticketsUse customer service skills to clearly and effectively communicate with end users in English and/or French languages, using corporate telephony and messaging toolsPerform analysis, troubleshooting, and resolution of end-user technology (desktops, laptops, software, mobile devices, peripherals, access) issues and escalate when requiredPerform basic analysis, troubleshooting, and investigation into network, server, storage, and enterprise application issues and inquiries and escalate as requiredMaintain knowledge and expertise in Microsoft Windows 10, Active Directory, SCCM, Office 2016/O365 administrationContinually maintains and upgrades technical capabilities and knowledgeCreates and maintains Service Desk procedures, user guides, and support documentationParticipates in technical testing and projects as directedNice to have:Successful candidates must obtain and hold security clearance at the Reliability Status level and pass a security assessment for the Controlled Goods Program (CGP).Candidates must also be fluent in both English and French languages and must be flexible on work schedules, as the Service Desk provides extended support hours
(7:00 am-8:00 pm Eastern) Monday to Friday.A diploma or degree in related studies and a minimum of 1 year of providing support (in person, by email, and telephone) in a Help/Service Desk environment, or an equivalent combination of training and experience.Salary/Rate Range: $56,000 – $72,000 annually CADFor more information about TEEMA and to consider other career opportunities, please visit our website at
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HashTags: #Tier #Deskside #Support #Bilingual
