Technical Support Job Circular
Technical Support Job Circular has recently been published. According to the job circular, they will recruit Technical Support in their organization. In this article, we have covered everything about the Technical Support job circular.
We have written about the published date, application link etc. We have also covered the salary in MYR, location of the job place and other things related to this job for your help. We collected the circular from authentic source. Full details about this job circular has been added in one place here. You can follow this & apply for the Technical Support job easily.
Technical Support Job Details
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About the post of Technical Support
Artworld Technology Sdn Bhd recruits people regularly in their organization. The post name of the job is important before applying. Here we have listed the post name(s) of job. We recommend you to check again the job post name. Post name should be chosen according to your passion Ask yourself, What is your passion? after that you should go through for the rest of application procedure.
Educational Qualifications and Experiences
Have you taken a decision about this job post ? If you have chosen your job, then check which qualification is matching with you. Check the below qualifications requirements. If you have these qualifications, you can apply for this post.
Salary Range
The salary range is specified by post name and other factors like company policy. For this post the salary range is 4000 to 4000 MYR.
Technical Support Job Details
For your help, we have divided the job circular in some of the criteria. The first section is decorated with company details and the last section is with the job details.
Organization Details
Here is the details overview of the hiring organization. We have collected it from Careerjet. Check the table below.
| Organization Name | Artworld Technology Sdn Bhd |
|---|---|
| Organization Address | Pulau Pinang – Sabah |
| Circular Published Date | 13/10/2024 |
| Last Date of Application | Not mentioned in the Source |
Job Details
Here are the job details of the Technical Support Job Circular. Here we have included the vacancy, salary range, job location, and other informations related the this job.
| Job Title | Technical Support |
|---|---|
| Job Type | Full time |
| Job Category | Described in the Job Description below |
| No. of Vacancy | Mentioned in the Job Description below |
| Salary Range (MYR) | 4000 to 4000 |
| Expected Salary (MYR) | 4000 per month |
| Job Location | Pulau Pinang – Sabah |
| Age Limit for job | Not mentioned but follow the Job Description below , maybe you can find something about Age Limitations |
| Gender | Not mentioned but follow the Job Description below , maybe you can find something about gender |
| Application Fee | Online Application |
The mighty Job Description of Technical Support Job Circular
- Primary Language: Mandarin (Require to liaise with mostly Cantonese / Mandarin Speaking clients)
- Fresh graduates with strong vocation/hands on electrical knowledge are encouraged to apply.
- Graduated with diploma of mechanical/electronic or relevant professional certificates.
- Own basic electronic troubleshooting experience be advantage.
- Own basic designing software such as Adobe Illustrator/Corel Draw will be advantage.
- Able to work independently and good communication with others.
- Be responsible and good in teamwork.
- Processed own transport for customer services.
- Willing to transport oversea and also domestic customer services.
- Providing support for clients by learning about and satisfying their needs.
- Building long-lasting, mutually beneficial relationships with external contacts and internal departments to create a better customer experience.
- Handling complaints and negotiations.
- Participate of all company sales events.
- Provides profession advices to customer onsite regarding machine installation environment, computer hardware / software system and electricity specification requirement.
- Setup installation of machine and conduct machine operation training in customer site.
- Provides technical support to users by answering questions, troubleshooting problems, setting on machine and training.
- Acquire technical knowledge on product application.
- Complete any other duties that may be assigned from time to time by the management.
- Able to speak/written in English and Bahasa Malaysia.
Responsibilities
- Provides profession advices to customer onsite regarding machine installation environment, computer hardware / software system and electricity specification requirement.
- Setup installation of machine and conduct machine operation training in customer site.
- Provides technical support to users by answering questions, troubleshooting problems, setting on machine and training.
- Acquire technical knowledge on product application.
- Research and identify solutions to software and hardware issues
- Ask customers targeted questions to quickly understand the root of the problem
- Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
- Properly escalate unresolved issues to appropriate internal
- Provide prompt and accurate feedback to customers
- Refer to internal database or external resources to provide accurate tech solutions
- Ensure all issues are properly logged
- Prioritize and manage several open issues at one time
- Follow up with clients to ensure their machine are fully functional after troubleshooting
- Prepare accurate and timely reports
- Document technical knowledge in the form of notes and manuals
- Maintain jovial relationships with clients
Benefits
- EPF/ SOCSO
- Products training will be provided.
- Sales commission, performance bonus, and incentive.
- Opportunity to travel nationwide in Malaysia, Brunei & Singapore.
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HashTags: #Technical #Support
