Specialist – Quality and Customer Experience (English Language Support) Job Circular
Specialist – Quality and Customer Experience (English Language Support) Job Circular has recently been published. According to the job circular, they will recruit Specialist – Quality and Customer Experience (English Language Support) in their organization. In this article, we have covered everything about the Specialist – Quality and Customer Experience (English Language Support) job circular.
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Specialist – Quality and Customer Experience (English Language Support) Job Details
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About the post of Specialist – Quality and Customer Experience (English Language Support)
Scicom recruits people regularly in their organization. The post name of the job is important before applying. Here we have listed the post name(s) of job. We recommend you to check again the job post name. Post name should be chosen according to your passion Ask yourself, What is your passion? after that you should go through for the rest of application procedure.
Educational Qualifications and Experiences
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Salary Range
The salary range is specified by post name and other factors like company policy. For this post the salary range is 3500 to 4000 MYR.
Specialist – Quality and Customer Experience (English Language Support) Job Details
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Organization Details
Here is the details overview of the hiring organization. We have collected it from Careerjet. Check the table below.
| Organization Name | Scicom |
|---|---|
| Organization Address | Kuala Lumpur |
| Circular Published Date | 24/10/2024 |
| Last Date of Application | Not mentioned in the Source |
Job Details
Here are the job details of the Specialist – Quality and Customer Experience (English Language Support) Job Circular. Here we have included the vacancy, salary range, job location, and other informations related the this job.
| Job Title | Specialist – Quality and Customer Experience (English Language Support) |
|---|---|
| Job Type | Full time |
| Job Category | Described in the Job Description below |
| No. of Vacancy | Mentioned in the Job Description below |
| Salary Range (MYR) | 3500 to 4000 |
| Expected Salary (MYR) | 3500 – 4000 per month |
| Job Location | Kuala Lumpur |
| Age Limit for job | Not mentioned but follow the Job Description below , maybe you can find something about Age Limitations |
| Gender | Not mentioned but follow the Job Description below , maybe you can find something about gender |
| Application Fee | Online Application |
The mighty Job Description of Specialist – Quality and Customer Experience (English Language Support) Job Circular
Job DescriptionThe Responsibilities of the Role:
- The analysts shall assist the development of the Arion and AI tools to give Customer Support a firm base in relation to quality.
- The analysts shall be daily moderators of automated learning.
- Conduct investigations as and when required.
- Utilize software to notify Operations so there is compliance with quality standards and procedures.
- Create and enable a structure for real-time quality feedback.
- Continue the development and enhancement of the supervised learning machine and user interface.
- Facilitate the change from random scoring to targeted actions.
- Detecting and repairing broken customer journeys.
- Provide Customer Support with actionable insights.
- Includes 24/7 coverage, so evening and weekend shift potentially work required.
- Be professional, fair and disciplined in all areas of the role.
Skill Requirements:
- Degree or Diploma qualification are encouraged to apply.
- Preferably with at least one year relevant working experience.
- Must speak fluent English.
- Telegu and Hindi language – to Speak, Read, and Write is an added advantage.
The Package :
- Attractive Salary (RM 3,500 – RM 4,000).
- Performance related bonus for confirmed staff.
- Annual Leave 15 days.
- Medical Leave 14 days.
- Medical and hospitalization coverage.
Experience Required :
- Associate
Location :
- Kuala Lumpur, WP, Malaysia.
Employment Type :
- Full Time.
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HashTags: #Specialist #Quality #Customer #Experience #English #Language #Support
