IT Operations Lead (Japanese Speaker) Job Circular
IT Operations Lead (Japanese Speaker) Job Circular has recently been published. According to the job circular, they will recruit IT Operations Lead (Japanese Speaker) in their organization. In this article, we have covered everything about the IT Operations Lead (Japanese Speaker) job circular.
We have written about the published date, application link etc. We have also covered the salary in MYR, location of the job place and other things related to this job for your help. We collected the circular from authentic source. Full details about this job circular has been added in one place here. You can follow this & apply for the IT Operations Lead (Japanese Speaker) job easily.
IT Operations Lead (Japanese Speaker) Job Details
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About the post of IT Operations Lead (Japanese Speaker)
Abhidi Solution recruits people regularly in their organization. The post name of the job is important before applying. Here we have listed the post name(s) of job. We recommend you to check again the job post name. Post name should be chosen according to your passion Ask yourself, What is your passion? after that you should go through for the rest of application procedure.
Educational Qualifications and Experiences
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Salary Range
The salary range is specified by post name and other factors like company policy. For this post the salary range is 96000 to 96000 MYR.
IT Operations Lead (Japanese Speaker) Job Details
For your help, we have divided the job circular in some of the criteria. The first section is decorated with company details and the last section is with the job details.
Organization Details
Here is the details overview of the hiring organization. We have collected it from Careerjet. Check the table below.
| Organization Name | Abhidi Solution |
|---|---|
| Organization Address | Kuala Selangor, Selangor |
| Circular Published Date | 17/10/2024 |
| Last Date of Application | Not mentioned in the Source |
Job Details
Here are the job details of the IT Operations Lead (Japanese Speaker) Job Circular. Here we have included the vacancy, salary range, job location, and other informations related the this job.
| Job Title | IT Operations Lead (Japanese Speaker) |
|---|---|
| Job Type | Full time |
| Job Category | Described in the Job Description below |
| No. of Vacancy | Mentioned in the Job Description below |
| Salary Range (MYR) | 96000 to 96000 |
| Expected Salary (MYR) | 96000 per year |
| Job Location | Kuala Selangor, Selangor |
| Age Limit for job | Not mentioned but follow the Job Description below , maybe you can find something about Age Limitations |
| Gender | Not mentioned but follow the Job Description below , maybe you can find something about gender |
| Application Fee | Online Application |
The mighty Job Description of IT Operations Lead (Japanese Speaker) Job Circular
Abhidi Solution Your go-to IT Partner A global IT solutions provider constantly innovating with technology and working towards optimized solutions for its patrons. We help you meet your business goals!The RoleKey Objectives of the Role
- HTOM is a directly customer funded role who leads delivery of High Touch Expert Care services.
- Provides reactive support and builds a relationship with the customer’s operational team(s), typically Customer Experience Centers, Service Operations or Network Support organizations.
- Co-ordinates all areas of Cisco to assist the customer in resolving their incidents as quickly as possible, maximizing availability. Acts as a point of escalation for the customer, keeping them updated throughout the life of their incident and assisting with an analysis of their incident after resolution.
- Co-ordinates other Expert Care resources (i.e. Asset Manager, Learning Advisor, Technical Consulting Engineers, High Touch Engineers) to maximize availability and increase the customer’s operational efficiency.
- Leads the operational section of the Monthly Business Review (MBR) and Quarterly Business Review (QBR), building trust, articulating value and providing point of view.
- Develop and maintain strong relationship with customer and other Cisco teams.
- Possess detailed knowledge of customer’s infrastructure, critical sites, operating procedures as agreed upon with customer
- Work closely with Day 1 Project engineering, BCS engineering, and System Engineering teams to provide input and guidance on technical operational issues and stay across all running and upcoming projects.
- Lead and drive cross functions, internal and external on critical outages and complex issues at the network level not just device level, turning around critical issues and customer sentiment
- Lead Root Cause Analysis (RCA) on escalated or recurring issues (problems) and driving discussions with the customer in RCA and PIR (Post Incident Review) readout sessions.
- Attend weekly/bi-weekly case review calls to drive resolution on reactive break/fix issues.
- May require outside business hour engagement for critical severity escalations..
Ideal ProfileAttributes of a Successful Candidate
- We are looking for the talent with the following qualities and skills:
- Have strong desire to lead
- A creative, positive and proactive can-do attitude and a willingness to learn new technologies, processes and procedures.
- No personal technology religion but ability navigate customer technologies in Core Mobility, ACI fabric, Virtualisation, Orchestration, SRv6, and DC Switching
- Ability to work in a fast-paced, high-pressured, cross functional, cross country, territory and theatre environment.
- Ability to work as a team player and to work with minimal supervision.
- Demonstrate high-level of maturity and confidentiality.
- Attention to detail and stellar interpersonal skills
- Possess strong presentation and communications skills to articulate and handle difficult conversations at all levels from engineering to Senior Leadership Team internal and external.
What’s on Offer?
- Work within a company with a solid track record of success
- Join a well known brand within IT Services
- Great work environment
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