German-Speaking Customer Experience Specialist (FTC) Job Circular
German-Speaking Customer Experience Specialist (FTC) Job Circular has recently been published. According to the job circular, they will recruit German-Speaking Customer Experience Specialist (FTC) in their organization. In this article, we have covered everything about the German-Speaking Customer Experience Specialist (FTC) job circular.
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German-Speaking Customer Experience Specialist (FTC) Job Details
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About the post of German-Speaking Customer Experience Specialist (FTC)
Tailsco recruits people regularly in their organization. The post name of the job is important before applying. Here we have listed the post name(s) of job. We recommend you to check again the job post name. Post name should be chosen according to your passion Ask yourself, What is your passion? after that you should go through for the rest of application procedure.
Educational Qualifications and Experiences
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Salary Range
The salary range is specified by post name and other factors like company policy. For this post the salary range is 27500 to 27500 GBP.
German-Speaking Customer Experience Specialist (FTC) Job Details
For your help, we have divided the job circular in some of the criteria. The first section is decorated with company details and the last section is with the job details.
Organization Details
Here is the details overview of the hiring organization. We have collected it from Careerjet. Check the table below.
| Organization Name | Tailsco |
|---|---|
| Organization Address | Richmond, Greater London |
| Circular Published Date | 24/10/2024 |
| Last Date of Application | Not mentioned in the Source |
Job Details
Here are the job details of the German-Speaking Customer Experience Specialist (FTC) Job Circular. Here we have included the vacancy, salary range, job location, and other informations related the this job.
| Job Title | German-Speaking Customer Experience Specialist (FTC) |
|---|---|
| Job Type | Full time |
| Job Category | Described in the Job Description below |
| No. of Vacancy | Mentioned in the Job Description below |
| Salary Range (GBP) | 27500 to 27500 |
| Expected Salary (GBP) | £27500 per year |
| Job Location | Richmond, Greater London |
| Age Limit for job | Not mentioned but follow the Job Description below , maybe you can find something about Age Limitations |
| Gender | Not mentioned but follow the Job Description below , maybe you can find something about gender |
| Application Fee | Online Application |
The mighty Job Description of German-Speaking Customer Experience Specialist (FTC) Job Circular
We are exclusively considering UK residents for this role. This is offered as a fully remote position, though you’re welcome to work from our London office whenever you wish.Changing the world of pet food for goodWe’re tails.com, a dog food subscription company with a big difference. We create truly tailored food for each and every dog we serve. We start by asking people a few simple questions about their dog. Then we use that information to create their dog’s unique tails.com recipe – so their dog gets exactly the nutrition they need, in the taste they love, delivered to their door every month. It’s clever stuff.We’ve got ambitious plans. Having created an entirely new category in pet food, we’re now scaling fast in the UK and Europe – backed by Purina, one of the world’s largest pet food companies. You’ll join a bunch of smart people working towards the same goals – and a bunch of smart-ish dogs, all working on their own thing.Together, we’ll change the world of pet food for good.Build our brandWe’re building an international brand, fast. We set ambitious goals. We challenge and support each other in equal measure. At the pace we’re moving, we prefer to test ideas and learn quickly rather than spend months building a business case. That means we celebrate when things go right, and we learn when things go wrong.Sound like a team you want to join? Here’s how you’ll make a difference:The roleOur entire business is built around phenomenal customer service. As a CX Specialist, you’ll actively listen, solve problems and make decisions in each interaction you have with our customers.Reporting to one of our Team Leaders, you’ll contribute to our CX mission of being a cost-effective and service-led operation that delivers value to tails.com and our customers.This role is a 12-month fixed term maternity cover contract.How you’ll make an impact:
- Be our first point of contact for customers – supporting them in English and German via email, phone and social channels;
- Take ownership of customer queries from start to finish and resolve them in a timely manner;
- Provide great quality service consistently in order to retain and delight customers;
Educate our customers on our range of products and make appropriate recommendations; * Provide feedback and share insights when required in order to continuously improve our processes and service.The skills you’ll bring:
- Fluent in English and German (written and spoken);
Strong and effective communicator – you pay attention to detail and are solution driven; * Ability to work at pace to achieve pre-defined targets consistently – you are organised and have a solid work ethic;
- Adaptable with a growth mindset and positive outlook – you hold yourself accountable and put into practice constructive feedback;
- Reliable and approachable team player – you have a positive attitude and enjoy supporting others.
What’s in it for you?
- A starting salary of £27,500, reviewed annually based on performance
- Flexible core hours, giving you true work life balance
- Hybrid role to ensure this role works for you
- 25 days of holiday (excluding bank holidays) which increases over time to a max of 27 days
- 9/10 day working week to enhance your wellbeing without a reduction in pay and leave allowance
- Optional 5 days unpaid leave and 1 paid volunteer day each year
When you need a change of scenery, you can work from abroad 2 weeks every 6 months * Health insurance for you, paid by Tails.com
- Extended maternity, paternity, shared parental and adoption pay. 6 months at 70% pay
- Flexible paid care leave to support immediate dependants, people close to you and pets
- An external financial coach to support a range of topics – debt management, savings and investments
- In house L&D team, with access to year round courses to help drive your development
- 50% discount on all Tails.com and 40% on Republic of Cats products
Discounted gym membership.What’s next?
If this sounds like it matches your experience and what you’d love to do, we can’t wait to hear from you! If you’re unsure whether you fit our criteria exactly, please get in touch anyway. And because we believe that diverse teams perform better, we’d especially love to hear from you if you’re from an under-represented demographic.Here’s a taster of how our recruitment process works: * We will review your CV and application.
- To put your skills to practice, we will invite you to complete a written challenge in German (approx. 60 mins).
- Should you proceed from there, we will invite you to participate in an initial chat along with a role-play exercise in German (approx. 30 mins).
- You will then have an opportunity to meet one of our Team Leader (approx. 60 mins).
If you are successful, we will contact you to share the great news! We’ll agree on a start date, arrange for your equipment to be sent to you and start preparing your onboarding.Our commitmentWe’re proud to be an active equal opportunity employer. We want to give everyone a fair chance to join us in changing the world of pet food for good. We do this by conducting a structured recruitment process for all candidates, as well as actively promoting our roles to communities that are under-represented at Tails.com.During your interview process you’ll meet some of our team with varying levels of responsibility and experience. We want to give every candidate a fair interview process and if you need any reasonable adjustments made, please let us know.We are only able to consider UK residents who are eligible to work in the UK without requiring sponsorship.
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