Executive – Incident Management (English Language Support) Job Circular
Executive – Incident Management (English Language Support) Job Circular has recently been published. According to the job circular, they will recruit Executive – Incident Management (English Language Support) in their organization. In this article, we have covered everything about the Executive – Incident Management (English Language Support) job circular.
We have written about the published date, application link etc. We have also covered the salary in MYR, location of the job place and other things related to this job for your help. We collected the circular from authentic source. Full details about this job circular has been added in one place here. You can follow this & apply for the Executive – Incident Management (English Language Support) job easily.
Executive – Incident Management (English Language Support) Job Details
From here you will get the details of Executive – Incident Management (English Language Support) job. Below informations are decorated for you to get all the informations easily. We recommend to go through the post. If you are looking for more govt. or private job circulars, you can visit our category section. We also categorized the job according to the locations, industry etc. So, get rocks with JobCirculars.org.
About the post of Executive – Incident Management (English Language Support)
Scicom recruits people regularly in their organization. The post name of the job is important before applying. Here we have listed the post name(s) of job. We recommend you to check again the job post name. Post name should be chosen according to your passion Ask yourself, What is your passion? after that you should go through for the rest of application procedure.
Educational Qualifications and Experiences
Have you taken a decision about this job post ? If you have chosen your job, then check which qualification is matching with you. Check the below qualifications requirements. If you have these qualifications, you can apply for this post.
Salary Range
The salary range is specified by post name and other factors like company policy. For this post the salary range is 3500 to 4000 MYR.
Executive – Incident Management (English Language Support) Job Details
For your help, we have divided the job circular in some of the criteria. The first section is decorated with company details and the last section is with the job details.
Organization Details
Here is the details overview of the hiring organization. We have collected it from Careerjet. Check the table below.
| Organization Name | Scicom |
|---|---|
| Organization Address | Kuala Lumpur |
| Circular Published Date | 24/10/2024 |
| Last Date of Application | Not mentioned in the Source |
Job Details
Here are the job details of the Executive – Incident Management (English Language Support) Job Circular. Here we have included the vacancy, salary range, job location, and other informations related the this job.
| Job Title | Executive – Incident Management (English Language Support) |
|---|---|
| Job Type | Full time |
| Job Category | Described in the Job Description below |
| No. of Vacancy | Mentioned in the Job Description below |
| Salary Range (MYR) | 3500 to 4000 |
| Expected Salary (MYR) | 3500 – 4000 per month |
| Job Location | Kuala Lumpur |
| Age Limit for job | Not mentioned but follow the Job Description below , maybe you can find something about Age Limitations |
| Gender | Not mentioned but follow the Job Description below , maybe you can find something about gender |
| Application Fee | Online Application |
The mighty Job Description of Executive – Incident Management (English Language Support) Job Circular
Job DescriptionThe Responsibilities of the Role:
- Coordinate the resolution of all escalations. Accountable for directly working with the business to assist in all case escalations.
- Manage escalations of open tickets from customers or internal delivery units with the support of the involved delivery units if necessary.
- Verify the debriefing of calls or tickets and, if necessary, collect missing information.
- Ticket Monitoring and Escalation management.
- Proactive open call monitoring to ensure the fulfilment of contracted SLA agreements, taking remedial action where tickets may go ‘out of contract’ without further attention, updating call history on the call management system, proactively updating customers about potential issues, answering requests on ticket status, etc.
- Identify and execute robust and continuous improvement opportunities among the stakeholders.
- Manage the resolution of ticket-specific service delivery issues through route cause analysis of missed SLAs. If applicable, detect recurring causes, propose specific ‘get well’ plans, and take the lead for agreed-upon action plans.
- Closely interact with businesses and provide ad-hoc solutions to their needs.
- Require to standby after office hours to manage escalation from other continents and regions.
- Responsible for ensuring that the set KPIs are achieved.
- Post-processing of incorrect or incomplete debriefed calls, informing all involved parties about remedial actions to prevent those “failures” in the future. Support of creating customer-specific quality reports and recognition of chargeable services based on detailed debriefing data and checked against customer contracts.
Skill Requirements:
- Strong language competencies in English language.
- Call center or service experience in IT and technical experience, preferably with monitoring tools, will be an added advantage.
- Case monitoring and management.
- Ability to work effectively in a team environment with both technical and non-technical staff.
- Undergraduate degree or diploma in IT or business-related fields.
- Able to work the night shift.
- Work in a 24-hour rotational shift environment.
- Basic Microsoft Office (Outlook, Words, PowerPoint, and Excel) skills.
- Ability to manage adverse and ambiguous situations.
The Package :
- Attractive Salary (RM3,500 – RM4,000).
- Performance related bonus for confirmed staff.
- Annual Leave 15 days.
- Medical Leave 14 days.
- Medical and hospitalization coverage.
Experience Required :
- Associate
Location :
- Kuala Lumpur, WP, Malaysia.
Employment Type :
- Full Time.
These are the informations about Executive – Incident Management (English Language Support) Job Circular. To get the latest update, keep in touch with us. If you think, we have the ability to improve, let share your thoughts through the comment section , we will take your feedback seriously and will try to improve.
Join Our Facebook Group for Latest Updates JobCirculars.Org and for more job Post Follow Here
HashTags: #Executive #Incident #Management #English #Language #Support
