Customer Service Specialist I Job Circular
Customer Service Specialist I Job Circular has recently been published. According to the job circular, they will recruit Customer Service Specialist I in their organization. In this article, we have covered everything about the Customer Service Specialist I job circular.
We have written about the published date, application link etc. We have also covered the salary in MYR, location of the job place and other things related to this job for your help. We collected the circular from authentic source. Full details about this job circular has been added in one place here. You can follow this & apply for the Customer Service Specialist I job easily.
Customer Service Specialist I Job Details
From here you will get the details of Customer Service Specialist I job. Below informations are decorated for you to get all the informations easily. We recommend to go through the post. If you are looking for more govt. or private job circulars, you can visit our category section. We also categorized the job according to the locations, industry etc. So, get rocks with JobCirculars.org.
About the post of Customer Service Specialist I
WhiteCrow Research recruits people regularly in their organization. The post name of the job is important before applying. Here we have listed the post name(s) of job. We recommend you to check again the job post name. Post name should be chosen according to your passion Ask yourself, What is your passion? after that you should go through for the rest of application procedure.
Educational Qualifications and Experiences
Have you taken a decision about this job post ? If you have chosen your job, then check which qualification is matching with you. Check the below qualifications requirements. If you have these qualifications, you can apply for this post.
Salary Range
The salary range is specified by post name and other factors like company policy. For this post the salary range is 57600 to 72000 MYR.
Customer Service Specialist I Job Details
For your help, we have divided the job circular in some of the criteria. The first section is decorated with company details and the last section is with the job details.
Organization Details
Here is the details overview of the hiring organization. We have collected it from Careerjet. Check the table below.
| Organization Name | WhiteCrow Research |
|---|---|
| Organization Address | Bayan Lepas, Pulau Pinang |
| Circular Published Date | 22/10/2024 |
| Last Date of Application | Not mentioned in the Source |
Job Details
Here are the job details of the Customer Service Specialist I Job Circular. Here we have included the vacancy, salary range, job location, and other informations related the this job.
| Job Title | Customer Service Specialist I |
|---|---|
| Job Type | Full time |
| Job Category | Described in the Job Description below |
| No. of Vacancy | Mentioned in the Job Description below |
| Salary Range (MYR) | 57600 to 72000 |
| Expected Salary (MYR) | 57600 – 72000 per year |
| Job Location | Bayan Lepas, Pulau Pinang |
| Age Limit for job | Not mentioned but follow the Job Description below , maybe you can find something about Age Limitations |
| Gender | Not mentioned but follow the Job Description below , maybe you can find something about gender |
| Application Fee | Online Application |
The mighty Job Description of Customer Service Specialist I Job Circular
About our client:For more than 80 years, our client’s engineers and product specialists have partnered with customers to produce highly engineered connectivity and sensing solutions that make a connected world possible. Their focus on reliability, durability, and sustainability exemplifies their commitment to progress. The unmatched range of their product portfolio enables companies, large and small, to turn ideas into technology that can transform how the world works and lives tomorrow.Responsibilities:Quote and Order Management:
- Interface with Customers for Quote request or Price inquiries and approval
- Submit quotation request for pricing team approval.
- Sales order entry, order confirmation & expediting orders.
- Order change and backlog price adjustment
- On-going Backlog Management
- Shipment release and follow up
- Report and support past due backlog reduction
- NPI – follow up with PM/Plant/Finance for part master and cost setup
- Handle Sample order
- Process RMA / Goods replacement
Customer Service:
- Handle customer enquiries & complaints. Investigate and work with other departments to resolve customer issues in a timely manner.
- Emails/Conference calls / Customer and company Plant Visits for critical delivery issues, expedition or projects.
- Work out solutions on Customer’s special requirements, such as label, Customs process, packing & etc.
- NPS/VOC/Customer Service Survey Improvement Process. Identify and work on corrective actions to recurring issues.
Customer Supply Chain Management:
- Initiate Stock Requisition for customer advance order or buffer stock.
- Work with Planning team on capacity adjustment in order to fulfill Customer’s demands
- Consignment Stock Management/ Customer demand forecast monitoring and accuracy analysis
- Manage customer forecast/demand and inventory level, work with Supply Chain to fulfill customer demand.
- Negotiate with Customer for VMI liability and deadstock compensation.
- Resolve logistics and custom issues with relevant functions
Customer Credit and Billing Management:
- Billing attainment
- Follow up queries with Account Receivable
- Coordinate with Finance and Customer to solve pass due invoices issue
- Manage customer credit status & escalate for any abnormal status
- Apply credit release
- Process Credit note / Debit Note
Requirements:
- Customer Focus.
- Excellent communication skill. Able to interact with internal and external partners.
- Problem solving skills
- Team player with positive attitude.
- Proactive, responsible and takes ownership of issues.
- Able to work under pressure.
- Self-motivated, independent and able to work with minimum supervision
- Sense of urgency, analytical and able to multi-task under fast paced environment.
These are the informations about Customer Service Specialist I Job Circular. To get the latest update, keep in touch with us. If you think, we have the ability to improve, let share your thoughts through the comment section , we will take your feedback seriously and will try to improve.
Join Our Facebook Group for Latest Updates JobCirculars.Org and for more job Post Follow Here
HashTags: #Customer #Service #Specialist
