Call Centre Quality Assurance (Cantonese Speaker) Job Circular
Call Centre Quality Assurance (Cantonese Speaker) Job Circular has recently been published. According to the job circular, they will recruit Call Centre Quality Assurance (Cantonese Speaker) in their organization. In this article, we have covered everything about the Call Centre Quality Assurance (Cantonese Speaker) job circular.
We have written about the published date, application link etc. We have also covered the salary in MYR, location of the job place and other things related to this job for your help. We collected the circular from authentic source. Full details about this job circular has been added in one place here. You can follow this & apply for the Call Centre Quality Assurance (Cantonese Speaker) job easily.
Call Centre Quality Assurance (Cantonese Speaker) Job Details
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About the post of Call Centre Quality Assurance (Cantonese Speaker)
Telecontinent Sdn Bhd recruits people regularly in their organization. The post name of the job is important before applying. Here we have listed the post name(s) of job. We recommend you to check again the job post name. Post name should be chosen according to your passion Ask yourself, What is your passion? after that you should go through for the rest of application procedure.
Educational Qualifications and Experiences
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Salary Range
The salary range is specified by post name and other factors like company policy. For this post the salary range is 2700 to 3500 MYR.
Call Centre Quality Assurance (Cantonese Speaker) Job Details
For your help, we have divided the job circular in some of the criteria. The first section is decorated with company details and the last section is with the job details.
Organization Details
Here is the details overview of the hiring organization. We have collected it from Careerjet. Check the table below.
| Organization Name | Telecontinent Sdn Bhd |
|---|---|
| Organization Address | Kuala Lumpur |
| Circular Published Date | 30/10/2024 |
| Last Date of Application | Not mentioned in the Source |
Job Details
Here are the job details of the Call Centre Quality Assurance (Cantonese Speaker) Job Circular. Here we have included the vacancy, salary range, job location, and other informations related the this job.
| Job Title | Call Centre Quality Assurance (Cantonese Speaker) |
|---|---|
| Job Type | Full time |
| Job Category | Described in the Job Description below |
| No. of Vacancy | Mentioned in the Job Description below |
| Salary Range (MYR) | 2700 to 3500 |
| Expected Salary (MYR) | 2700 – 3500 per month |
| Job Location | Kuala Lumpur |
| Age Limit for job | Not mentioned but follow the Job Description below , maybe you can find something about Age Limitations |
| Gender | Not mentioned but follow the Job Description below , maybe you can find something about gender |
| Application Fee | Online Application |
The mighty Job Description of Call Centre Quality Assurance (Cantonese Speaker) Job Circular
- Proven experience in quality assurance within a call center or customer service environment is required, with a focus on both voice and non-voice channels
- Strong understanding of call center operations, customer service best practices, and multi-channel support dynamics.
- University education or diploma, preferably in a related discipline
- Excellent written and verbal communication skills in Bahasa Malaysia, English & Mandarin (skill in written would add advantage)
- The ability to listen and speak Cantonese would be an added value.
- Strong analytical, decision making and problem-solving skills, with attention to detail.
- Adaptability, initiative & stress tolerance
- Ability to provide constructive feedback and guidance to team members.
- Proficiency in MS Office (PowerPoint and Excel) and call center software/tools.
Responsibilities1. Quality Monitoring and Evaluation:
- Monitor and evaluate customer interactions across multiple channels (voice, email, chat, social media) to ensure adherence to company standards and procedures.
- Assess quality and performance metrics, identifying strengths and areas for improvement in agent interactions.
2. Feedback and Reporting:
- Provide timely, constructive feedback to customer service agents regarding their performance in handling voice and non-voice interactions.
- Prepare regular quality reports summarizing findings, trends, and performance metrics for management review.
3. Training and Development:
- Collaborate with training teams to develop training programs and materials based on quality assurance insights.
- Facilitate coaching sessions, role-plays, and workshops focused on enhancing agent skills for both voice and non-voice interactions.
4. Customer Experience Improvement:
- Analyze customer feedback and interaction data to identify opportunities for improving the customer experience across all channels.
- Work collaboratively with operations and management to implement changes that enhance service quality.
5. Process Improvement and Standardization:
- Identify and recommend process improvements based on quality evaluation findings.
- Assist in developing and maintaining quality assurance guidelines, standards, and best practices for all interaction types.
6. Compliance and Policy Adherence:
- Ensure that all customer interactions comply with company policies, legal requirements, and industry standards.
- Regularly update and refine quality assurance processes in line with evolving business needs.
7. Cross-Functional Collaboration:
- Work closely with cross-functional teams (e.g., Operations and Training) to ensure a cohesive approach to customer service excellence.
- Share insights and trends from quality evaluations to inform product and service improvements.
BenefitsRemuneration package:
- Basic: RM2,700 – RM3,500
- Language allowance: RM300
- Attendance allowance: RM100
- KPI allowance: RM500
*Note: Basic salary will be determined based on the candidate’s years of relevant experience, skill set, and performance during the interview process.
- Annual salary increment & performance bonus
- Medical & hospitalization covered
- External training will be provided and potential career progression opportunities
- EPF, SOCSO and EIS covered
Working hours:
- 9:00 AM – 6:00 PM
- Monday – Friday
*Note: Working hours are subject to change based on business and operational requirements.Working location:
- Menara Tokio Marine Life, No 189 Jalan Tun Razak, 50400 Kuala Lumpur.
- Nearby Ampang Park MRT2 / LRT station (within 5-minute walking distance)
Additional Benefits
- Annual Leave
- Medical and Hospitalisation Leave
- Annual Bonus
- EPF / SOCSO / PCB
- Medical Insurance
- Training Provided
- Allowance Provided
- Performance Bonus
- Company Trip
- 5 Working Days
SkillsQuality Assurance Fluency in CantoneseImportant InformationNever provide your bank or credit card details when applying for jobs. Do not transfer any money or complete unrelated online surveys. If you see something suspicious, Report This Job ad.
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