Helpline/Referral Operator Job Circular
Helpline/Referral Operator Job Circular has recently been published, detailing recruitment for the position of Helpline/Referral Operator within . In this article, we cover all essential aspects of the Helpline/Referral Operator job circular to assist you in your application process.
This circular provides information about the publication date, application link, salary in PKR, job location, and other relevant details. We source this information from reliable platforms, ensuring that you have all the necessary details to apply for the Helpline/Referral Operator job with ease.
Job Details for Helpline/Referral Operator
Below are the key details for the Helpline/Referral Operator position. We have organized the information for easy navigation. If you seek more government or private job circulars, please visit our category section. We categorize jobs by location and industry for your convenience.
About the Helpline/Referral Operator Position
regularly seeks to recruit talented individuals. It’s crucial to confirm the position’s title before applying. Below, we have listed the job title(s). Ensure that the position aligns with your passions and qualifications. Ask yourself, “What is my passion?” before proceeding with the application process.
Educational Qualifications and Experience
Have you decided on this job post? If you have, please review the qualifications that match your profile. Check the qualifications required below. If you meet these criteria, we encourage you to apply for this position.
Salary Range
The salary range for this position varies based on company policy and the candidate’s experience. For this position, the salary range is 100000 to 100000 PKR.
Job Details
For your convenience, we have organized the job circular into clear categories. The first section provides company details, while the last section includes job specifics.
Organization Details
Below is an overview of the hiring organization, sourced from Careerjet. Refer to the table for details.
| Organization Name | |
|---|---|
| Organization Address | Peshawar, Khyber Pakhtunkhwa |
| Circular Published Date | Thu, 31 Oct 2024 04:54:52 GMT |
| Last Date of Application | Not mentioned in the source |
Job Specifics for Helpline/Referral Operator
Here are the specifics of the Helpline/Referral Operator Job Circular, including vacancy, salary range, job location, and other pertinent information.
| Job Title | Helpline/Referral Operator |
|---|---|
| Job Type | Full Time |
| Job Category | Described in the Job Description below |
| No. of Vacancies | Mentioned in the Job Description below |
| Salary Range (PKR) | 100000 to 100000 |
| Expected Salary (PKR) | 100000 per year |
| Job Location | Peshawar, Khyber Pakhtunkhwa |
| Age Limit for Job | Not mentioned, but please refer to the Job Description below for possible age limitations |
| Gender | Not specified, but refer to the Job Description below for details |
| Application Fee | Online Application |
The Mighty Job Description of Helpline/Referral Operator Job Circular
Relevant Experience:
- Bachelor’s degree in psychology, social work, or a related field.
- Excellent communication and interpersonal skills.
- Ability to handle sensitive and confidential information with discretion.
- Experience in customer service or call center operations is an asset.
- Ability to work in a fast-paced environment and handle multiple tasks effectively.
Fluency in local languages (e.g., Pashto, Urdu) and English is an asset.Job Description:The helpline operators will be responsible for the following tasks:
- Receiving incoming calls from survivors of violence and their families, as well as from concerned citizens, and assessing the nature of the call.
- Transferring calls to the appropriate psychologists based on the caller’s needs and the severity of the situation.
- Maintaining confidentiality and safeguarding the privacy of the callers at all times.
- Providing emotional support to the callers, including active listening and empathy.
- Documenting calls and maintaining accurate records, as per the guidelines provided by the helpline management.
- Providing regular feedback to the helpline management on any issues or challenges faced during the calls.
- Attending training and development sessions to enhance their skills and knowledge on violence against women and psychological support.
- Adhering to the ethical guidelines and code of conduct set by the helpline management.
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