Team Leader Job Circular
Team Leader Job Circular has recently been published. According to the job circular, they will recruit Team Leader in their organization. In this article, we have covered everything about the Team Leader job circular.
We have written about the published date, application link etc. We have also covered the salary in MYR, location of the job place and other things related to this job for your help. We collected the circular from authentic source. Full details about this job circular has been added in one place here. You can follow this & apply for the Team Leader job easily.
Team Leader Job Details
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About the post of Team Leader
SummitNext Technologies Sdn Bhd recruits people regularly in their organization. The post name of the job is important before applying. Here we have listed the post name(s) of job. We recommend you to check again the job post name. Post name should be chosen according to your passion Ask yourself, What is your passion? after that you should go through for the rest of application procedure.
Educational Qualifications and Experiences
Have you taken a decision about this job post ? If you have chosen your job, then check which qualification is matching with you. Check the below qualifications requirements. If you have these qualifications, you can apply for this post.
Salary Range
The salary range is specified by post name and other factors like company policy. For this post the salary range is 3000 to 3500 MYR.
Team Leader Job Details
For your help, we have divided the job circular in some of the criteria. The first section is decorated with company details and the last section is with the job details.
Organization Details
Here is the details overview of the hiring organization. We have collected it from Careerjet. Check the table below.
| Organization Name | SummitNext Technologies Sdn Bhd |
|---|---|
| Organization Address | Sungai Petani, Kedah |
| Circular Published Date | 13/10/2024 |
| Last Date of Application | Not mentioned in the Source |
Job Details
Here are the job details of the Team Leader Job Circular. Here we have included the vacancy, salary range, job location, and other informations related the this job.
| Job Title | Team Leader |
|---|---|
| Job Type | Full time |
| Job Category | Described in the Job Description below |
| No. of Vacancy | Mentioned in the Job Description below |
| Salary Range (MYR) | 3000 to 3500 |
| Expected Salary (MYR) | 3000 – 3500 per month |
| Job Location | Sungai Petani, Kedah |
| Age Limit for job | Not mentioned but follow the Job Description below , maybe you can find something about Age Limitations |
| Gender | Not mentioned but follow the Job Description below , maybe you can find something about gender |
| Application Fee | Online Application |
The mighty Job Description of Team Leader Job Circular
We are SummitNext Technologies Sdn. Bhd., a BPO and Technology Solutions provider located in Selangor, where innovation meets excellence.Whatsapp details : +601133526043 (Kesha)As we embark on our rapid expansion, we are eagerly seeking talented individuals to join our team as Team Leader to provide unrivalled support to our clients in the logistics industry.Responsibilities :1. Operations Management
- Ensure all relevant communications, KPIs record, data and reports are updated and recorded for reference.
- Run projects, deliver action plans and deliverables within agreed timeline.
- Ensure daily tracking reports are updated & accurate.
- Prepare Weekly/Monthly/Quarterly reports in a timely manner.
- Conduct weekly, monthly or quarterly business presentations to management and client.
- Responsible to manage the overall site activities in the absence of the Operations Manager
- Communicate issues and risks to the management team as appropriate.
- Required to be the Planner, Strategist & Implementer of the Client’s initiatives and requests.
- Ensure team members strictly adhere to call centre discipline & guidelines.
2. Team Management
- Lead, mentor and coach Customer Service Agents to meet business KPIs.
- Conduct active monitoring of Customer Service Agents to ensure that they are aligned in meeting the business KPIs.
- Creating team connection, communicating directions, goals and providing regular performance feedback to the team.
- Perform regular contact engagement with team members, example: one to one performance review, team meetings and skip level sessions.
- Conduct activities in the team (daily, monthly, weekly) to keep the team motivated, energised, and performance focused.
- Handles and resolves escalations from team members and clients.
- Constantly evaluate, audit and coach team members to provide accurate information to customers.
- Conduct interviews when hiring is required.
Job Requirement:
- Minimum 2 years of experience as Team Leader in a contact centre environment.
- Must be able to supervise, train, coach & motivate a team.
- Required skill(s): coaching skills, leadership and mentoring, ability to do business presentations, and People Management.
- Must be a critical and analytical thinker.
- Strong interpersonal skills and the ability to build rapport with Team members and both internal and external customers.
- Able to multitask, work independently with minimal supervision.
- Proficient in Microsoft Office applications and experience working with CRM systems.
- Ability to work flexible hours, including weekends
- 5 days a week
Job Type: Full-timePay: RM3,000.00 – RM3,500.00 per monthBenefits:
- Maternity leave
- Opportunities for promotion
- Professional development
Schedule:
- Rotational shift
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